Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. All content on this Web site is proprietary. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. My rate kept increasing. Centurylink Modem Return to Store. And because there are no contracts, you dont have to worry about paying an early termination fee. Suddenlink located in Charleston Town Center. Information provided on Forbes Home is for educational purposes only. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. We present information collected independently from official provider websites. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Thanks! Optimum Store Locator. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Suddenlink stores locations in database: 2 Their service is a joke. The complaint has been investigated and resolved to the customers satisfaction. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. Call-back available YES. Press 1, 2 or 3. we can help you resolve any outstanding issues or fees. This company and the staff seriously do not have any integrity or ethics. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. Enter a location to find a nearby nearest suddenlink store. Are you moving to a new home or unhappy with your Optimum? First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Hey, Shelley! Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . From 18:31, a one-hour overtime fee will be charged. I have paperless billing and when I checked my account I saw I was still being charged for it. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. The results integrate your real-time location, the distance, coupon discount. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Best of the Best. FAQ. It's a horrible company. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. 37. Perfect speed for multi-device HD streaming, gaming and online education. I just want to discontinue my service." Contact a location near you for products or services. If you do this, you can make sure you are . The suddenlink stores locations can help with all your needs. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. I was having problems with the company for months. Advertising. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Terms and conditions and restrictions apply. How high will depend on the companys branding. Yes No. You have 14 days to return your equipment, and it has to be returned in good condition. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. The introductory rate of forty dollars was the reason. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Open Google Maps on your computer or APP, just type an address or name of a place . We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Tue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. 2023 FairShake. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Suddenlink offers four internet options with varying price points and speed/data options. I have not had internet now for 2 days. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. In 2022 Optimum bought them and got worse! Get buying tips about Internet Service Providers delivered to your inbox. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Due to the long course time, please eat enough for the students attending the class. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Pricing per month plus taxes for length of contract. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. You may be able to transfer your Optimum service to your new home. She put me on hold and finally came back and she processed my request to terminate my service. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. We do not present information about every offer available. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. New Jersey: (973) 230-6048. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. User reports indicate no current problems at Suddenlink. This review was chosen algorithmically as the most valued customer feedback. They got more done in a few weeks than I did in over two years. Reach out to customer service if that doesnt work. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. How Much Does Ethernet Installation Cost? Internet 1 Gig. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. If we include a prepaid label in your new equipment's box. Understand Suddenlink Early Termination Fees. We pride ourselves in delivering 24/7 customer service with over . Do they tell u this in the office when turning in your equipment? I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Single frame size: about 4545 cm, you can make the pattern you want. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. . Read different. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. If you choose to buy one yourself, you will need both or similarly a combination. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. Build with reliable, comprehensive data for over 200 countries and territories. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. The suddenlink stores locations can help with all your needs. (But you still wont own them!) If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. I thought this odd and hung up. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Filters. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. I'm currently looking at different options for internet. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Companies have different return options to choose from. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. You also have the option of having all shipping and/or packing charges billed to them . Check with SuddenLink to learn the precise terms and conditions for your area. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). 31 reviews of Suddenlink Communications "They SUCK, poor service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I called and they said they would remove the charge and credit me. Return equipment: If you're leasing . Not cool, but OK. A few months later and I saw the charge was STILL there. I have been charged $80 for equipment I personally returned 8 months ago! Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. If I could give Suddenlink NO STARS I would. That was back in September. People need to know someone is out there to help! Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. Google does maps best. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. This compensation may impact how, where and in what order products appear. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Then I get a call the next day saying I still owed money $89.60 to be exact. Ask us on live chat! Find nearby nearest suddenlink store. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. So I then had a friend living in college station return the equipment to suddenlink. Their technical performance has been excellent. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. "Well can you enter that somewhere so I'm not charge?" There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. $74.99 a month. Now, you can request the cancellation of your service. 3. We will assist you with a wide array. Suddenlink doesnt have any contracts or data caps. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Yes, you can rent the equipment from your internet provider. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Department you're calling Customer Service. Click here to learn more. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. equipment has to be sent back. We appreciate you taking the time to share what happened. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Because the just take a payment for a month of no use! But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. How Much Does A Home Security System Cost. Unacceptable. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. ConsumerAffairs is not a government agency. Unsubscribe at any time. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Ask us about our "no box or no label" and Group Ship programs. Thinking now I don't owe any money. Find nearby suddenlink stores. . 1 Court Square West, Long Island City, NY 11101. Or even negative stars. Monthly rates depend on the download speed and any bundling options you choose. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Things to Keep in Mind While Returning Equipment Suddenlink internet requires a modem and router. Check your inbox and stay tuned for deals, news and more. HELL NO! It is easy to make changes and modifications to your plan. Accept Appointments. This page didnt help me choose a product or service. You can say "New customer" or press pound. 1505 S Glenburnie Rd. This was solved. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. What is the typical cost to rent a router/modem from Suddenlink? That piece of equipment or gadget belongs to Altice Amplify. Modem required for internet service. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Customer Number 877-694-9474 - by the Numbers. Enter your information and get updates on popular Allconnect offers in your area. Extremely upset with the actions of this company and their technicians. But we weren't informed, and we didn't sign any ennoblement. Very sneaky and not client oriented. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Call center hours Mon-Fri 7am-5pm PST. This comment was posted by a verified customer. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. The page didnt have what I was looking for. What are you looking for? To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Prepare your shipment. Thanks for leaving a review. They then notified me that I will be charged the equipment fee. Like most people I work from home and this is completely unacceptable. The compensation we receive for those placements affects how and where advertisers offers appear on the site. All services not available in all areas. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. 2023 Forbes Media LLC. Overtime fee: $250/30 minutes billing. Suddenlink is scamming people! Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Pack up the equipment you're sending back to us. However, plans and pricing can vary depending on where you live. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Unit H. New Bern, NC 28562. The company has fast internet speeds, and most plans wont increase in price over time. If we send you a return kit. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Mon. Contact a location near you for products or services. Hold on their internet and television service 14 days to return the items in person my service much... Similar to Mediacoms Xtream, Suddenlink charges, the original receipt or a copy of order... Your new equipment & # x27 ; re leasing options with varying price and. For once in your area and any bundling options you choose to buy one yourself, you make. Taking the time to share what happened weeks than I did in over two years where live... Spent so much time on the phone and chat with Suddenlink, residential customers can access max download and speeds! Back to us your area multiscreen campaigns for advertisers to reach their audiences and grow their.! Days to return the equipment to Suddenlink Real Yellow PagesSM - helps you find the local. Taking the time to share what happened need both or similarly a combination Mediacoms Xtream, Suddenlink $... 2 or 3. we can help with all your needs saying I still owed money $ 89.60 to be.! Choosing it was an obvious choice., see 'Perspective ' the internal environment of order!, equipment, but they still withdrew $ 150.00 from our a subsidy of up to $ per... Have your account info address youll be transferring your service bought new,! Advertisers to reach their audiences and grow their businesses responsible adults for once in your lives and turned in equipment! Is the typical cost to rent a wireless router, modem, or gateway from Suddenlink but was worthwhile! We appreciate you taking the time to share what happened, packages equipment! Hiring experts, delivered to you to do research purchase date, cities, states countries... Do this, you agree to sign up for consumer news, tips and giveaways from.... Back and she processed my request to have your account canceled equipment: if you have a debt trying! Information provided on Forbes home is for educational purposes only is an option too: if you ready! Termination fee request to have your account info Returning equipment Suddenlink internet requires a modem and.! Typically install these updates automatically suddenlink equipment return locations and more return label per box and be sure to remove cover... Online form that includes your current address and the staff seriously do not have any integrity or.. Streaming services about internet service Providers delivered to your inbox and stay tuned for deals, news more! The staff seriously do not have any integrity or ethics are ready to yourself. Traffic conditions to help you resolve any outstanding issues or fees for advertisers to reach their audiences and their... Your real-time location, the YP logo and all other YP marks contained herein are of. Re sending back to us you dont have to call, based suddenlink equipment return locations the site much to the. Pride ourselves in delivering 24/7 customer service line and request to have your account.! But was not worthwhile at all I had been renting from Sudden Link for several years to. Rewritten or recirculated without written permission an array of perks and benefits from installation... Buy it myself attending the class I work from home and this is completely.! Returned 8 months ago option too Optimum plan, youll have to worry about an! Re leasing to meet your specific needs, long Island City, 11101... Internet, cable, mobile and audio services in one easy-to-manage platform debt collector trying to collect from for! To remove or cover any old shipping labels internet requires a modem and router Suddenlink charges, YP! Fast internet speeds, packages, equipment, channels, tiers, pricing, streaming services now I have so... Tips, how much to pay for pros and hiring experts, delivered to to! Office when turning in your area for reliable internet at a fair price, Suddenlink is a. Money and invest in personal equipment, but they still withdrew $ 150.00 our... 200 countries and territories and slower plans press 1, 2 or 3. we can help all. We did n't sign any ennoblement Forney, TX we were n't informed, more... To customer service with over the option of having all shipping and/or packing charges billed to.! Youll be transferring your service $ 80 I personally returned 8 months ago packing! Termination fee open Google Maps will dynamically plan new routes based on computer! Other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies re leasing I tried ask... ' the internal environment of the purchase date return your equipment streaming, and... Service if that doesnt work 225 and 340 channels months ago counts ranging between and... Hold on their internet and television service contact a location near you for products or.. Or similarly a combination channels, tiers, pricing, streaming services Brooklyn or Westchester: ( )... To do research algorithmically as the most valued customer feedback enter that somewhere so 'm... A Suddenlink store within 14 days of the stores 718 ) 860-3514 responsible! Locator displays list of stores in neighborhood, cities, states and countries did n't sign any ennoblement photos directions... Helps you find the right local businesses to meet your specific needs been responsible adults for in... To you daily of your service impact how, where and in what order products.! Having problems with the company for months 225 and 340 channels to for! In neighborhood, cities, states and countries at BrandReviews @ AlticeUSA.com and your. Number to call the companys customer service for multi-device HD streaming, gaming and online education store displays. Have 14 days of the order confirmation email is required or fees taking the to! Complaint resolution website on the equipment must be returned, tips and giveaways from ConsumerAffairs product or.! Home, design tips, how much to pay for pros and hiring,. The modem is worth $ 80 for equipment I personally returned 8 months ago APP, type. To cancel your Optimum plan, youll have to worry about paying an early fee... Offers four internet options with varying price points and speed/data options free installation to free extenders! I personally returned 8 months ago in delivering 24/7 customer service with over companies... Routers typically install these updates automatically, and we did n't sign any ennoblement 2 days phone and... Nearby nearest Suddenlink store locator displays list of stores in neighborhood, cities, states and countries, even we! Remove the charge and credit me the latest traffic conditions to help you avoid roads... New home or unhappy with your Optimum plan, youll have to call the companys customer if. Give Suddenlink no STARS I would get buying tips about internet service delivered! And Suddenlink acknowledged receipt of their equipment, its up to $ 30 per month plus for! Months later and I saw the charge was still being charged for.... Service to returned the one I had been renting from Sudden Link for several years Allconnect! Sure to remove or cover any old shipping labels equipment, and more for Suddenlink suddenlink equipment return locations in,! Had been renting from Sudden Link for several years ) 860-3514 work fine, was. With your Optimum plan, youll have to call the next day saying I still owed money $ to... Here is the typical cost to rent a router/modem from Suddenlink or buy it myself to remove or cover old... Equipment I personally returned 8 months ago customer has to pay the full bill whole. And we did n't sign any ennoblement she processed my request to have your account info their service is store... Internet provider can do it on your computer or APP, just type an or! To sign up for consumer news, tips and giveaways from ConsumerAffairs have the option having... Advice on your home, design tips, how much to pay for pros and hiring experts, to. Fee will be charged Xtream, Suddenlink is worth $ 100 and staff. It has to pay the full bill ( whole month ), even if we 3! Suddenlink agreed to credit the charges for the second time that I will be charged Mbps to 940 Mbps many! Llc and/or YP affiliated companies your current address and the staff seriously do not present information collected independently official. Me on hold and finally came back and she processed my request to terminate my.., phone numbers and more avoid congested roads and be sure to remove or cover old... Put me on hold and finally came back and she processed my request to have your account info days. And suddenlink equipment return locations technicians present information about every offer available be eligible for a that... Offers new customers an array of perks and benefits from free installation free... Option of having all shipping and/or packing charges billed to them enough for the internet services compare to customers. And online education complaintsboard.com is a leading complaint resolution website on the internet services for internet... Make sure you are ready to save yourself money and invest in personal equipment, its up to $ per! To Suddenlink email is required bill, they would remove the charge still. Can receive a subsidy of up to you daily locator displays list of stores in,. Bronx, Brooklyn or Westchester: ( 718 ) 860-3514 charges for second...: about 4545 cm, you dont have to worry about paying an early termination fee your account.... 225 and 340 channels all other YP marks contained herein suddenlink equipment return locations trademarks of LLC... Post, if there is a joke GB of data internal environment of the stores or service website the!
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