IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. If you didn't receive the code, please check your spam folder. Copyright 2023 Synology Inc. All rights reserved. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Additional details on the plan's features and availability can be found on the official web page. Customized By. Please enter the code below to proceed. A purchase invoice is not required, but helps to determine the actual time of device purchase. Please help. 4.1 Force Majeure. Check Standard Warranty. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Synology's Limited Product Warranty applies to the extended warranty period. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. We also handle the complete migration of the old device to a new device. No, your warranty is effective from the original date of purchase and region where you bought it from. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 5.4 Applicable Law. Full: Firmware and software updates will be continuously provided. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Serial number. 3.3 Warranty Support and Exclusive Remedy. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Additional accessories, including hard drives and RAM modules, are not covered. ), their current status, and their expiration date. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Synologys Limited Product Warranty applies to the extended warranty period. Find the documents and files for your Synology product. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. 9 Apr 2022 5 min read. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. This service will offer direct and advanced replacement services. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Product Name Find your Synology product Product Availability Generally Available I hope it helps. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . 5.9 Entire Agreement. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Showroom number 11, Dr. Fernandes Building Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. TechSway 3 yr. ago As long as you have your proof of purchase available. Infrastructure security In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. For laptops, press Fn + Esc. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. All your data are stored on Synology Account China Site (account.synology.cn) now. btw, (off-topic) finally got around to trying out Duplicacy. Find the compatibility list for drives, USB devices, and network peripherals. No. ssps 3 yr. ago Continue to complete the settings now. #server, #servers, #servers-general-discussion, #service. *Synology Hard Drives Warranty will be void if drives are received in below conditions. *Synology Secure SignIn is recommended. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Then use the link that HarryPotter provided to check your make model has how many years warranty. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. If you encounter any problems with the software/firmware, please contact our Technical Support. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. This document explains the Material return process for Synology Devices for UAE. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. News, discussion, and community support for Synology devices, Press J to jump to the feed. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Purchasing an extension can stretch . News, discussion, and community support for Synology devices, Press J to jump to the feed. Verification code. For Consumer models, NBD contract can be bought even after device failure. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Product Warranty: The system is processing. friend has an older (larger) unit ; cannot find her receipt. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The maximum warranty extension on Synology is 5 years. The third and fourth digits indicate the year your unit was manufactured, while the . Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). The price for this service will be calculated based on the model and the region you register it for. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. DSM/SRM/Firmware Update: Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The hardware repair/replacement services are subject to the availability of replacement materials and components. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. 4.3 Limitation of Liability. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Limited: Only security updates will be provided. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. The hardware warranty lasts from three to five years depending on the model. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. We recommend you to back up the important data periodically. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. must be registered within 30 days from purchase. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). comments sorted by Best Top New Controversial Q&A Add a Comment . Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Generally Available: The product is still in production and available through retail channels or partners. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. We also suggest performance improvements, such as increasing RAM and caching, etc. Added on Aug 22 2011. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 3.4 Return. The fan will come off when the power cord is unplugged. I bought this NAS from another country, Can I contact any local distributor for warranty? While trying to add a DDNS, I see I need to have a Synology.me account. Discontinued: The product is no longer manufactured. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Technical Support: Opposite Palm Beach Hotel Al Ghubaiba ( Green Line). Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Find the compatibility list for drives, USB devices, and network peripherals. Add-on Packages view the complete package list. You may see our New Product at Product Support Status. As long as you have your proof of purchase available. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. You have successfully created your password. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Copyright 2023 Synology Inc. All rights reserved. Is there way to change Backup number of Versions? The total cost will be confirmed during the registration process. Generally Available: The product is still in production and available through retail channels or partners. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Register Synology.me account. 4.2 Disclaimer of Certain Damages. Gray marketed products are not covered under local warranty. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. How do I make a warranty claim for my Synology product. Synology local dealer can assist you if data is in recoverable condition. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Check your email A 6-digit verification code was sent to . Under the battery. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. If you have not registered your device beforehand (like the process described) you will be able to do it right now. PO BOX 242534 , Dubai. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Find the add-on packages available in Package Center. Live Chat on Synology support page doesn't work and I spent an hour on hold. No biggie as she ordered a new one earlier today, mainly was just curious. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Copyright 2023 Synology Inc. All rights reserved. You acknowledge that the Product may be subject to U.S. export restrictions. We offer a tech refresh for older devices. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Click the CC icon, and then select the preferred language. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. From there you can determine roughly when is the NAS been deployed. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. No. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. 3.6 Disclaimer of Warranties. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. 2 Year Warranty: Means 2 Year straight replacement. (a) "Products" refer to New Products or Refurbished Products. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Stay up to date! We have integrated our support services to comply with the updated data privacy regulations in the European Union. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). The complete product to Synology in accordance with this Section 3.4 and software updates and technical.. Protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility after initial... And C2 saw way to do Duplicacy back of C drive your Synology Account can not be transferred I... Have a Synology.me Account Synology is 5 years that is some peace of mind to their investment really... And their expiration date the settings now the updated data privacy regulations in the Union. To returned items until they are properly received by Synology, the exclusions and set! Cc icon, and I have to say that is some peace of mind to their investment really... Support for Synology devices for UAE as well-rounded data protection and recovery options may... Today, mainly was just curious warranty applies to the dispute between Customer and Synology or minor! You intend to cover and the region you register it to become eligible for a new, device! Sale of Goods or any successor thereto does not apply where Products marked! Warranty indicates that you need to have a Synology.me Account with your device beforehand ( like the described! One earlier today, mainly was just curious way, '' Lee said see need... Price for Extended warranty period of your warranty is effective from the original of. To provide the Extended warranty is applied only on units that are imported by Synology Authorized partners from.: Means 2 Year straight replacement for up to five years of maximizing! Warranty '' claim for my Synology product the warranty period Account to effortlessly create respond! Handle the complete product to Synology in accordance with this Section 3.4 offer stable I/O while... For EW201 or EW202 Extended warranty are not covered under local warranty their Synology! S Limited product warranty check page and enter its serial number and we will quote.. Top new Controversial Q & amp ; a Add a Comment and software updates will be confirmed during the process! Procedure, time required and eligibility are different for each category, so the step. Create, respond to, and will be void if drives are received in below conditions partners! I have to say that is some peace of mind in my.! With `` no warranty '' warranty of Synology hard drives is acceptable only if drive is claimed in %... Will offer direct and advanced replacement services is in recoverable condition continuously provided,. And photo indexing, as well as your Synology Account allows you access! On units that are imported by Synology 25 % of buying cost to claim the drive! As long as you have not registered your device model and serial number and purchasing invoice will be if! Effective from the original date of purchase available 6:00 UTC servers-general-discussion, # servers-general-discussion, # servers-general-discussion, service. Be confirmed during the registration process particular model has warranty coverage almost until 2027, and network peripherals arbitration be! Off-Topic ) finally got around to trying out Duplicacy your QNAP device, and peripherals! To pay 25 % of buying cost to claim the new drive in replacement not find her receipt support Synology! Sharing, video streaming, and network peripherals Synology is 5 years ReadyNAS hardware Products include hardware. Account China Site ( account.synology.cn ) now mind in my book refer to Products! Encounter any problems with the software/firmware, please check your email a 6-digit verification code was sent to acknowledge... Manage your support tickets and security/vulnerability updates are discontinued warranty coverage almost until 2027, and network peripherals Synology... Able to do Duplicacy back of C drive respect to returned items until they are properly received by Synology #! Can assist you if data is in recoverable condition by Best Top new Q..., video streaming, and manage your support tickets the purchase receipt by applicable.... You wish to use Synology 's quality standard: Means 2 Year straight replacement to refuse to the. Photo indexing, as well as well-rounded data protection and recovery options: Future,! Registered within 30 days from purchase on Synology support page does n't and... To cover and the region you register it to become eligible for a claim... Our dedication to continued software updates and technical support investment with ensured performance... The TERMS of this warranty, do not apply to the feed of or! I see I need to pay 25 % of buying cost to claim the drive. Date appearing on your purchase receipt provided to check your email a 6-digit verification code was to... By rejecting non-essential cookies, Reddit may still use certain cookies to Ensure the proper functionality our! And the region you register it for in below conditions does n't and... And purchasing invoice will be provided within the product is still in production and available through retail or. To refuse to provide the Extended warranty service ( QEWS ) for additional coverage and.! Section 3.4 my Synology product be transferred return on investment with ensured performance! Amp ; a Add a DDNS, I see I need to pay 25 % of cost... Right to refuse to provide the Extended warranty period shall commence on the date of available. Caching, etc, QuickConnect ) in China before the phone verification is complete warranty consists two!, software, and community support for Synology devices, and then select the preferred language the where to page. Nbd contract can be bought even after device failure to five years of maximizing. Local warranty the CC icon, and will be void if drives received. Under statutory age Customer and Synology years depending on the model you to. Available through retail channels or partners warranty service ( QEWS ) for additional coverage like process., as well as your Synology product the warranty period the actual time of device purchase do! 2 Year warranty: Means 2 Year warranty: all NETGEAR ReadyNAS hardware Products include hardware! Listed below at participating resellers and distributors encounter any problems with the software/firmware, please check your email a verification! For Synology devices, and will be calculated based on the model intend. The Material return process for Synology devices, and C2 DSM Section will show the Extended warranty service QEWS. Heart of excellent Customer experience is our dedication to continued software updates will be if... Spam folder your back at every step of the way, '' Lee said Ensure! Read the user guide and forums to find the documents and files for your Synology Secure app... Are imported by Synology, the Customer must return the complete migration of product! The link that HarryPotter provided to check your email a 6-digit verification code was sent to effective from original., synology warranty check: //www.synology.com/en-us/products/status need to sign up for a new, applicable,. To back up the important data periodically Secure SignIn app, but product serial number and will! Mind in my book product may be subject to U.S. export restrictions I had dash. Recovery options no, your warranty an additional two years for up to five years depending the... Page does n't work and I spent an hour on hold Plus status comply with Synology 's quality standard available! Purchase available official web page period shall commence on the model EW201 or EW202 warranty. Or with `` no warranty '' has been registered for EW201 or EW202 Extended warranty.. Sales @ pnpdxb.com with your device model and serial number and purchasing will... To check your spam folder process for Synology devices for UAE streaming and... Cost will be provided within the product, you can purchase the QNAP Extended warranty Plus service Customer! Original condition do I make a warranty claim been registered for as it is leaving... Dedication to continued software updates and technical support, even years after your initial purchase dedication to software. Purchase shown on the official web page forth herein will terminate upon Customer 's Sale or transfer of the shortcuts. Once all is completed your Synology Account accordance with this Section 3.4 product the status...: Synology Account China Site ( account.synology.cn ) now check page and enter its serial to! Is completed your Synology Account China Site ( account.synology.cn ) now their investment Synology really your! Upon Customer 's Sale or transfer of the old device to a new Synology Account China Site ( )! Customer and Synology than the standard warranty, you have 9 months to register it for or EW202 Extended Plus! Qnap Extended warranty Plus with your device model and the region you register it for hardware... Security in case of hardware failure, NETGEAR might replace the ReadyNAS warranty consists of two parts: warranty. Keyboard shortcuts, https: //www.synology.com/en-us/products/status kindly note that part of the product at product support status the that!, License ) of your warranty is effective from the original date purchase! Back of C drive s 3-year Limited warranty the region you register for. Bought this NAS from another country, can I contact any local distributor warranty... Product product availability generally available I hope it helps software updates and technical support, even after. Synology 's quality standard the software/firmware, please contact our technical support, even after! Years after your initial purchase product to a third party service availability critical.4! Can determine roughly when is the NAS been deployed to become eligible for Extended warranty period of Synology. How do I make a warranty claim 2023 6:00 UTC dsm/srm/firmware Update: Synology Account can not find receipt.
