At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. 1. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. doordash strategy and operations interview. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. It also helps to be comfortable experimenting, and wearing different hats. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. The whole DoorDash platform is built with a microservices architecture. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Sign up for free newsletters and get more CNBC delivered to your inbox. Interested in joining the team? On a personal level, these would be the things I wish to achieve in my life. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. DM if interested. Changs, continue to invest in our relationship by partnering with us at new stores across the country. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. CNBC: Can you tell me more about the early DoorDash days? I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. We already covered Marketplace GOV above. from the events that happen pre- and post-transaction. If day one is disappointing, the question becomes: How well can you problem-solve? Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. In my current role, I work under both time and very lofty accuracy goals. DoorDash has productized data into a real-time prediction service called Sybil. To do this, I would take pride in mastering the ordering system on your app. We do demographic research in each market, write up our strategy, and then implement. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. is a common use case for power users. Ex-Facebook, Uber, Microsoft, and strategy consulting. Thats invaluable. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. The breakdown of each cost is shown on the checkout screen. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! DoorDash developed an operational playbook to launch, run and scale their local markets. We try to influence before a solution is set in stone, so that we are not just validating it. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? How big is the problem? Our leadership also understands that you dont always hit your targets. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. via marketing, promotions, etc. The other half were put into our products and scaled across the company. If you are strong in decision-making, leadership and . Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Same story for Contribution Profit. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? We also pick the brains of any Launchers who visit our office. The initial messages for the campaign were something more generic. That said, DoorDash makes a great effort to accommodate our personal lives. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. make each market and order more efficient. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Data is a real-time snapshot *Data is delayed at least 15 minutes. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. As a result, much of the DoorDash marketplace is now driven by data. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. We socialize after work a lot. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. Check out open roles or email Katie Frank at katief@doordash.com. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. My goal is to put the pieces in place for the market to scale up naturally after I move on. But that doesnt really matter, because what matters is execution and putting the strategy to work. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. A few examples. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Get email updates for new Merchant Services jobs in Tempe, AZ. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Meet members of DoorDash's Strategy and Operations team. Staff Researcher@DoorDash. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Im excited because I see us making progress on all three fronts in the next year. Free interview details posted anonymously by DoorDash interview candidates. 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